People Weekly, Jan 17, 2005 v63 i2 p59
Malcolm Gladwell Sounds
Off: The author of Blink: The Power of Thinking Without Thinking
explains the potency--and the pitfalls--of the instant judgments we
all make. (Picks & Pans/Books)(Brief Article) Gladwell,
Malcolm.
Full Text:
COPYRIGHT 2005 Time, Inc.
Byline: Malcolm Gladwell
ARE SNAP DECISIONS UNDERRATED? We assume the quality of a
decision is directly related to the time and effort that went into
making it. But there can be as much value in the blink of an eye as
in months of analysis.
WHAT KIND OF JUDGMENTS ARE BEST MADE FAST? In matters of taste,
people lose something by taking a long time. With romantic choices,
for example, you know whom you're attracted to in the first two
seconds. When you try to rationalize it, you do a much worse job.
SO OVERTHINKING IS COUNTERPRODUCTIVE? Often. In emergency rooms,
doctors act in the moment. And we know cops make fewer errors when
they're alone than with a partner. With decision making, there's
real value in having a smaller information flow.
DO SOME PEOPLE MAKE BETTER SNAP DECISIONS THAN OTHERS? If you
have experience with something, you can trust your gut feelings
more. A mom may look at her child and know instantly if something's
wrong. That's called women's intuition, but it's based on
experience.
WHEN SHOULD WE SECOND-GUESS OUR OUT REACTIONS? People's
appearances can trigger unwarranted conclusions--that a tail
handsome man will have courage and integrity, say. We should value
rapid cognition but also be aware of when it leads us
astray.